Training & Guidance Comms
This section includes content that I created in a training and guidance capacity for different roles. The samples below include projects that I managed in totality or projects that I collaborated closely with in small groups.
Office of American Spaces Blog Content (2023-2024)
Project Synopsis: I completed an unpaid internship as a Newsletter and Online Content Writer with the U.S. State Department recently. As a lifelong learner and someone interested in continuing to say updated on skills, this internship gave me an opportunity explore new techniques of incorporating A.I. (ethically) into content, researching and working to tight deadlines. My weekly tasks included working closely with the Director and Associate Director of the Office of American Spaces (OAS) to produce content for 160 field offices in countries around the world.
Contributions: I produced 50 percent of the monthly newsletter that was sent to all field offices. I also wrote short-form website content as needed. Lastly, in partnership with three other interns, I also produced 25 percent of an updated project management and event management toolkit for OAS to begin using in 2025.
Key Skills Used: Researching, Teamwork, Collaborating, Content Writing, Blogging, A.I. Technology, Flexibility, Scrum Technique
Outcome: During my internship, I produced eight monthly newsletters. I also learned more about the way the U.S. government is using AI technology to assist their efforts in filling the gap between a smaller workforce to produce quality content for those serving overseas. I was also introduced to and learned how to incorporate the Scrum management technique into my workflow. Note: Cybersecurity ended up not being published on website because of 2023 Government Shutdown negotiations. When government shutdowns are pending OAS ceases online content publishing.
Marketing Webinars and Onboarding Training (2016)
Project Synopsis: I was responsible for hosting weekly webinars for customers as well as onboarding training for new employees in my role at VerticalResponse/Deluxe. This role was a mix of internal outreach and external/customer-facing marketing.
Contributions: I was the sole creator of all webinar slide decks for this role. For product trainings, I collaborated closely with two engineers and a lead product manager to produce the relevant content for each training.
Key Skills Used: Research, Presenting, Broadcasting, Content Writing, Project Management, Training & Development, Flexibility
Outcome: I hosted over 50 webinars per year and helped with three significant product launches.